149212 CUSTOMER SERVICE MANAGER

149212 CUSTOMER SERVICE MANAGER

Occupation Overview:

Customer Service Manager belongs to the occupation unit group of 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS and is a Skill Level 2 occupation in Australia. In other words, a Customer Service Manager have a level of skill commensurate with the qualifications and experience outlined below.

In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Key Tasks:

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Skills Assessment Authority:

VETASSESS is Australia’s leading vocational education and training assessment provider. It is the designated skills assessing authority for migration purposes for over 300 General Professional Occupations approved by the Department of Home Affairs (DHA).

UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. Registration or licensing may be required.

Tasks Include:

• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• ensuring operational efficiency within a call centre.
• providing direction and feedback to team members and assisting with recruitment.
• managing, motivating and developing staff providing customer services.
• planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• may work in a call centre.

Occupations:

149211 Call or Contact Centre Manager
149212 Customer Service Manager

Australian Visa Options for 149212 CUSTOMER SERVICE MANAGER

This occupation has access to the following Australian immigration programs:

• General Skilled Migration program.
• Employer Sponsored Visa program.

If you are interested in understanding more about migrating to Australia and the prospect of working and living in Australia, please book a consultation with Ausdirect Migration today and our immigration experts will guide you along the journey.